RemoteDesk Portal is operated by Ashford Technical Services Ltd. If our service desk needs to see the problem on your screen, we give you a session code. You enter it here, confirm the connection, and the session ends when you close it.
Used by staff at the organisations we support, and by our own technicians who connect to a client computer at the client’s request.
An application that will not start, a mailbox that will not sync, a printer that keeps going offline. You see everything the technician does, on your own screen, and the conversation continues on the phone.
Preparing a laptop, a phone or a shared workstation for a new colleague: mail profile, drives, print queues, the applications your company uses, checked together before the person starts.
Sessions booked in advance with your IT contact for upgrades and migrations, usually outside working hours. The time window and the technician are named in the booking.
Our service desk, or your organisation’s IT contact, sends you a session code with a time window and the name of the technician who will attend. The code is single use and expires after 24 hours.
The connection screen shows the technician’s name, the company, and how long the session will stay open. Nothing is shared with us at this point.
Sharing starts only after you confirm, and the technician can only see what you allow. You can pause sharing at any moment, and you can end the session immediately — the technician cannot stop you.
Start time, end time, the technician, the client, and any file transferred with your approval. The record is kept for 12 months and your IT contact can ask for a copy at any time.
Consent each time
No session starts without a code and your confirmation.
Codes expire
Single use, 24 hours, tied to the named technician.
No unattended access
Unless your organisation has agreed it in writing.
EU data
Session records hosted in Ireland, AWS eu-west-1.
Full detail, including what a technician can and cannot see, is on the security page.